Director of Infrastructure and Operations

The IT Director of Infrastructure & Operations provides executive leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premises and cloud environments. This leader ensures infrastructure operations enable business growth, reduce operational risk, and deliver reliable technology services at scale.

Leadership Mandate

Lead the evolution of enterprise infrastructure from a primarily operational function to a disciplined, business-aligned capability that delivers reliability, scalability, security, and financial transparency. The role sets direction, establishes operating expectations, and ensures internal teams and managed service providers operate with clear accountability for outcomes.

Strategic Outcomes

• Reliable and resilient infrastructure services that support business-critical operations.
• Clear operating model across internal teams, managed service providers, and key technology partners.
• Improved visibility into service health, financial performance, capacity, risk, and operational priorities.
• Reduced infrastructure risk through disciplined security, compliance, vulnerability, and change practices.
• A high-performing operations organization with strong accountability, execution discipline, and customer focus.

Key Accountabilities

• Infrastructure Operations: Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud services, ensuring availability, performance, resilience, and scalability.
• Service Reliability: Establish operational standards, runbooks, service management practices, observability, and continuous improvement disciplines that reduce disruption and improve service quality.
• MSP & Vendor Governance: Define the managed service provider operating model, governance cadence, service expectations, escalation paths, and accountability for service outcomes.
• Financial & Capacity Management: Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
• Security, Risk & Compliance: Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
• Executive Reporting: Provide clear visibility into infrastructure performance, service health, operational risk, financial performance, capacity, and improvement priorities.

Leadership Expectations

• Translate business needs into infrastructure priorities, investment decisions, and operational plans.
• Lead through influence across technology, security, finance, procurement, business operations, and external partners.
• Create clarity around roles, decision rights, service ownership, and performance expectations.
• Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.

Success Measures

• Improved infrastructure availability, reliability, and incident recovery performance.
• Clear service ownership and measurable MSP/vendor performance against agreed outcomes.
• Improved cost transparency, budget discipline, capacity planning, and cloud spend optimization.
• Reduced audit, compliance, patching, and vulnerability remediation gaps.
• Higher stakeholder confidence in infrastructure service quality, responsiveness, and operational maturity.
  

Salary Range: $159,900 - $213,000 annual salary plus a non-guaranteed annualized bonus program.

Basic Requirements

• 7-10 years of senior leadership experience in enterprise infrastructure operations across hybrid and cloud environments.
• Demonstrated success leading infrastructure reliability, service management, MSP governance, security alignment, and financial discipline at scale.
• Strong executive communication skills with the ability to translate technical operations into business impact, risk, and investment decisions.
• Experience building high-performing teams and operating models across internal staff, managed service providers, and strategic vendors.
• Relevant experience with IT service management, cloud operations, cybersecurity practices, and enterprise infrastructure modernization.
  

Preferred Requirements

• Local to the Kansas City Metro preferred.

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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