Systems Analyst

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Atlanta, GA. Must be available to work On-site.

The Georgia Tech College of Lifetime Learning is a research-driven academic college advancing learning across the full arc of life. We integrate academic rigor, workforce-aligned learning, and flexible pathways to serve learners at every stage, from early exploration through advanced study and professional reinvention.

Founded in 2024, the College is redefining education for a world of constant change. Traditional degree models alone are no longer sufficient for careers, technologies, and communities that evolve continuously. Our work focuses on designing and studying learning systems that adapt over time, supporting individuals as they grow, shift roles, and navigate repeated transitions across their lives.

Through research, teaching, and engagement, we advance the science and practice of learning systems to better understand how people learn most effectively and how education can remain relevant, accessible, and connected to real-world outcomes. This work informs undergraduate and graduate degrees, non-credit credentials, and professional learning experiences that emphasize stackable pathways, learner agency, and reduced friction.

As part of a leading public research university, the College positions Georgia Tech as a global leader in lifetime learning. Faculty and staff contribute to a mission-driven environment focused on real-world impact, interdisciplinary collaboration, and building a learning society prepared for what comes next.

Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions.

Job Duty 1 -
Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution.

Job Duty 2 -
Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness.

Job Duty 3 -
Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended.

Job Duty 4 -
Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption.

Job Duty 5 -
Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders.

Job Duty 6 -
Monitor system performance and user feedback, identify areas for improvement, and work with teams to implement necessary changes.

Job Duty 7 -
Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs.

Job Duty 8 -
Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals.

Job Duty 9 -
Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience.

Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; fifting and transporting of moderately heavy objects, such as computers and peripherals.

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent.

Additional Preferred Qualifications:

TECHNICAL APPLICATIONS: Experience supporting, configuring, enhancing, and sustaining a large catalog of enterprise business applications in a complex organizational environment.

M365: Experience developing and supporting Microsoft SharePoint Online, Teams, Power Apps, Power Automate, Forms, Planner, Copilot, and more.

INTEGRATION: Experience integrating business applications using Microsoft Graph, APIs, SSO, data exchange, Power Platform connectors, Zapier, MuleSoft, or similar technologies.

AUTOMATION: Experience using PowerShell, Python, JavaScript, Power Automate, and AI-assisted tools to streamline business processes, reduce manual effort, and improve operational efficiency.

ANALYTICAL ANALYSIS: Experience using AI-assisted tools to gather requirements, track details, filter complex information, identify root causes, and translate stakeholder needs into process models, workflow automation, application enhancements, and business solutions.

VISUALIZATION: Strong visual communication skills with experience (often live) creating process maps, workflow diagrams, requirements models, and presentations that simplify complexity and support informed decision making.

OPERATIONAL PROJECTS: Experience leading small-to-medium projects, including planning, prioritization, testing, change management, stakeholder communication, risk management, implementation, documentation, status reporting, and project closeout.

SUPPORT: Experience troubleshooting application issues, coordinating with vendors and technical teams, supporting users in a fast-paced environment, and creating documentation and training materials that promote adoption, self-service, and long-term sustainability.

BEHAVIORAL DISCIPLINE: Comfortable with structured service delivery, project execution, change/release practices, including ITSM, ITIL, Agile, SDLC, DevOps, PMP, Lean, and cybersecurity.

OWNERSHIP: Thrives in a rapidly changing environment through structured execution, analytical thinking, continuous learning, transparent communication, proactive problem solving, and effective prioritization of competing demands.

Salary Range: $65,052.00 - $94,943.00

SKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, and interpersonal skills; experience working in a team-oriented, collaborative environment.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/