New

Salesforce Applications Analyst

Steris Corporation
$70,250 - $93,750.
parental leave, paid time off, short term disability, 401(k)
United States, Ohio, Mentor
Sep 18, 2026
Position Summary The Salesforce Application Analyst is responsible for partnering with business stakeholders and IT teams to support Salesforce solutions across Sale and related CRM processes. This role gathers and documents business requirements, analyzes current and future state processes, supports configuration and testing activities, and helps ensure Salesforce solutions are implemented effectively and aligned with business needs. The analyst also assists with issue resolution, user support, training documentation, and ongoing system improvements after implementation. What You'll do as an Applications Analyst Partner with business stakeholders to gather, analyze, and document Salesforce business requirements, process flows, user stories, and acceptance criteria. Translate business needs into clear functional specifications for Salesforce configuration, integrations, reports, dashboards, and data-related requirements. Support Salesforce implementation activities across Sales Cloud, Service Cloud, Field Service, and related CRM processes by coordinating with developers, administrators, testers, integration teams, and business users. Assist with troubleshooting Salesforce issues by analyzing user-reported problems, validating expected behavior, documenting defects, and coordinating resolution with technical teams. Support data validation, migration readiness, and post-deployment verification activities to ensure Salesforce data and business processes operate as expected. Prepare and maintain user documentation, training materials, process guides, release notes, and support procedures for Salesforce users and support teams. Facilitate meetings, workshops, and working sessions with business and IT teams to clarify requirements, review solution options, confirm testing results, and track open decisions. Monitor Salesforce enhancements, defects, and support requests to ensure timely follow-up, accurate status communication, and alignment with business priorities. Stay current with Salesforce capabilities and releases to identify opportunities for process improvement, automation, and better user adoption. The Experience, Skills, and Abilities Needed Bachelor's degree in Information Technology or equivalent vocational field Salesforce Platform Admin I certification is required (Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Engagement Administrator certification preferred) 3+ years of experience as a business analyst, application analyst, systems analyst, or similar role supporting enterprise Salesforce application. 2+ years of hands-on experience supporting Salesforce Sales Cloud, Service Cloud, Marketing Cloud, or Field Service Cloud. Experience gathering and documenting business requirements, functional specifications, process flows, user stories, acceptance criteria, and test scenarios. Experience supporting system testing, integration testing, user acceptance testing, regression testing, defect management, and production verification activities. Ability to troubleshoot business application issues, analyze root cause, document findings, and coordinate resolution with technical and business teams. Familiarity with Salesforce reporting, dashboards, data models, security concepts, profiles, permission sets, roles, and basic configuration is preferred. Experience working with cross-functional teams, including business users, developers, administrators, testers, integration teams, and project managers. Strong written and verbal communication skills with the ability to translate business needs into clear, actionable requirements and support documentation. Ability to manage multiple priorities, facilitate meetings, track open items, and provide clear status updates in a fast-paced environment. What STERIS Offers At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: Competitive Pay Extensive Paid Time Off and (9) added Holidays. Excellent healthcare, dental, and vision benefits 401(k) with a company match Long/Short term disability coverage Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Continued training and educations programs Excellent opportunities for advancement in a stable long-term career #LI-KS1 #LI-Hybrid Pay range for this opportunity is $70,250 - $93,750. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.