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Shelter Services Coordinator (Local Homeless Shelter)

Goodwill of Colorado
United States, Colorado, Colorado Springs
Sep 18, 2026
Goodwill of Colorado Job Description Pay Rate: $17.50 per hour. Work Schedule: 3 shifts are available- 4 days on 3 days off (10 hour days) 1st Shift - 6:00am-4:30pm 2nd Shift - 2:30pm-1:00am 3rd Shift - 12:00am-10:30am JOB SUMMARY: The Campus Coordinator serves as an important point of connection for guests, offering guidance, support, and problem-solving assistance while helping maintain an organized and welcoming campus environment focused on growth and opportunity. ESSENTIAL FUNCTIONS: Welcome and assist guests while supporting admissions, intake, and shelter placement processes. Maintain accurate records, activity logs, incident reports, and shift documentation. Monitor campus safety through routine facility checks and security systems. Connect guests with programs, resources, and support services as needed. Communicate campus policies and expectations in a respectful and professional manner. Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth. Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment. Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly. Participate in team meetings, training, and other organizational activities. Perform additional duties as assigned to support campus operations and guest services. Work Environment Fast-paced shelter and campus setting serving individuals experiencing homelessness. Frequent interaction with guests, staff, volunteers, and community partners. Requires sound judgment, professionalism, strong communication skills, and a commitment to maintaining a safe, welcoming, and supportive environment. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment. Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus. EDUCATION/EXPERIENCE: High school diploma or GED required; associate degree preferred. Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred. Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued. CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe. Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace. Physical Requirements Attachment to Job Description Job Title: GSS - Programmatic Housing Coordinator Dept Number: 5450 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Guide to Physical Requirements: Continuously (5-8 hours) Frequently (3-4 hours) Occasionally (1-2 hours) Never LIFTING: (as defined by ADA) Heavy: 45 lbs & over - Occasionally Moderate: 15-44 lbs - Occasionally Light: 14 lbs & under - Occasionally CARRYING: Heavy: 45 lbs & over - Occasionally Moderate: 15-44 lbs - Occasionally Light: 14 lbs & under - Occasionally PUSHING/PULLING - Occasionally REACHING: Above Shoulder - Occasionally At Shoulder - Occasionally Below Shoulder - Occasionally TWISTING - Occasionally BENDING - Occasionally KNEELING/CRAWLING - Occasionally SQUAT - Occasionally CLIMBING: Use of legs only (stairs) - Occasionally Use of arms & legs (ladders) - Occasionally HEARING - Continuously VISION: Visual, close - Continuously Visual, distant - Continuously Visual, depth perception - Continuously HANDS/FINGERS: Simple grasping - Frequently Fine Manipulation - Frequently Repetitive Movements - Frequently WALKING - Frequently STANDING - Frequently SITTING - Frequently SPEAKING - Continuously OTHER, please describe - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.