Event Services Concierge - Audio Visual, Event Technology

At Pinnacle Live at Omni Atlanta Hotel at Centennial Park, you'll do more than fill a role-you'll help shape the future of live events, hospitality, and production excellence.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Event Services Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues. Business hours will vary based on business levels. Extended business hours and weekends will be required.

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
• Maintain accurate client event information within the Company's business systems
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
• Review daily invoices with client and obtain client's signature on invoice(s)
• Provide continued communication with client throughout the duration of their event
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
• Maintain regular communication with technical staff regarding client needs
• When time permits and as necessary assist technical staff in the set and striking of AV equipment
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

• High School Graduate or equivalent
• One to Two (1-2) years' experience with audiovisual and/or hospitality industry preferred
• One (1) year prior customer service experience, preferably in a hospitality environment
• General computer proficiency and willingness to learn new platforms

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong customer service skills
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Adaptability - Adapts to change in technology and work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent changes, delays, or unexpected events. Willing to be flexible as far as work responsibilities and environment. Is seen as balanced despite the conflicting demands of the situation.
2. Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Is widely trusted. Is seen as a direct, truthful individual. Can present the unvarnished truth in an appropriate and helpful manner. Keeps confidences. Admits mistakes. Doesn't misrepresent themselves for personal gain. Has integrity.
3. Technical Skills - Assesses own strengths and weakness. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
4. Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Takes responsibility for work done. Will stand up and be counted. Doesn't shrink from responsibility. Can be counted on when times are tough. Willing to be the only champion for an idea or position. Is comfortable working alone on a tough assignment.
5. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed. Is seen as a team player and is cooperative. Can be candid with peers. Can find common ground and represent their own interests and be fair to other groups.
6. Time Management - Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to broader range of activities. Makes decisions in a timely manner, sometimes with incomplete information. Able to make a quick decision. Can orchestrate multiple activities at once to accomplish a goal.

Less than 5% travel anticipated outside assigned region.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• sit at a desk
• stand or walk for long periods, including up and down stairs
• consistently bend and stoop
• Use hands to hold, handle, or feel
• reach with hands and arms
• talk, hear and communicate.
• lift up to 50 pounds with assistance occasionally

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will vary depending on venue and may include moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The noise level in the work environment will vary between moderately quiet and/or nosy volumes. The employee will be required to work long hours as needed.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.