Performance Improvement Program Manager - Nursing Quality and Safety

Nursing Quality & Safety | Avenue North | Wilmington, DE

At ChristianaCare, our mission is simple: we take care of people. As one of the nation's leading healthcare organizations, we are committed to excellence, innovation, and creating a culture where caregivers can thrive while making a meaningful impact on patient outcomes.

We are seeking an experienced Performance Improvement (PI) Program Manager to join our Nursing Quality & Safety team. This key leadership role will drive quality, patient safety, and process improvement initiatives across the health system while supporting our journey toward becoming a highly reliable organization. The PI Program Manager serves as a strategic partner to clinical and operational leaders, utilizing data, performance improvement methodologies, and change management strategies to deliver measurable results that enhance patient care and operational excellence.

In this role, you will:

• Lead and facilitate complex performance improvement, patient safety, and quality initiatives across the organization.
• Apply Lean, Six Sigma, Plan-Do-Check-Act (PDCA), and other performance improvement methodologies to improve outcomes and processes.
• Utilize quality improvement tools such as Root Cause Analysis, Fishbone Diagrams, Failure Mode Effects Analysis, Value Stream Mapping, and 5 Whys to identify opportunities and implement sustainable solutions.
• Analyze clinical, operational, and performance data to measure outcomes, identify trends, and support data-driven decision making.
• Design and manage project plans, timelines, milestones, and performance metrics to ensure successful project execution.
• Develop and present dashboards, scorecards, reports, and visual presentations to communicate progress and outcomes to stakeholders.
• Collaborate with multidisciplinary teams including Nursing, Medical Staff, Population Health, Care Management, Information Services, Patient Safety, Accreditation, and Quality leaders.
• Serve as a mentor, educator, and change leader to promote a culture of continuous improvement, learning, and accountability.
• Support organizational readiness and compliance efforts related to Joint Commission, CMS, Magnet, and other regulatory requirements.

Required:

• Bachelor's degree in Nursing; Master's degree in Nursing, Public Health, Healthcare Administration, or a related field preferred.
• Current Delaware RN licensure or eligibility to obtain licensure.
• Minimum of three years of relevant healthcare quality, patient safety, performance improvement, or related experience.
• Demonstrated experience leading projects and facilitating interdisciplinary teams within a healthcare setting.

Preferred:

• Certified Professional in Healthcare Quality (CPHQ).
• Lean Six Sigma certification.
• Project Management certification.
• Experience with electronic medical records and data analytics platforms.
• Proficiency in Microsoft Office applications, Tableau, and other reporting and data analysis tools.

At ChristianaCare, we believe in investing in our caregivers. We offer:

• Full medical, dental, and vision benefits beginning day one
• Generous paid time off and work-life benefits
• 403(b) retirement savings plan with organization contribution
• Tuition assistance and professional development opportunities
• A collaborative culture committed to innovation, excellence, and compassionate care
• Opportunities to make a lasting impact on quality, safety, and patient outcomes across one of the region's largest healthcare systems

Join a team that is shaping the future of healthcare through innovation, continuous improvement, and a relentless commitment to delivering exceptional care for every patient, every time.

Post with us and discover why ChristianaCare is consistently recognized as a great place to work and grow your career.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/