Senior Vice President of Operations (88133)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing afull range of physical security services to government and commercial customers on four continents.Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnelworld-wide,trained and managed by a team of professionals withunsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as theindustry leader in the field of customized, high-requirement securitysolutions.

Inter-Con isEverywhereSecurityMatters.

Job Summary

The Senior Vice President will serves as the executive leader responsible for developing, directing, and optimizing security operations across a large, multi-site healthcare system.

The SVP is an enterprise strategist and operational executive, driving excellence through disciplined program management, workforce optimization, stakeholder alignment, and continuous improvement across all contracted security operations.

The SVP partners closely with hospital executives, security leadership, emergency management teams, clinical operations, and contracted service providers to design and execute a unified, scalable, and compliant security strategy that protects healthcare environments without disrupting patient care.

Primary Responsibilities

Strategic Leadership & Enterprise Security Governance

• Develop and execute the enterprise security strategy for all contracted security operations across hospitals, clinics, ambulatory centers, and administrative facilities.
• Serve as the primary executive liaison between the healthcare system and the contracted security vendor(s).
• Establish and maintain governance frameworks, SLAs, KPIs, compliance standards, and performance scorecards.
• Lead contract negotiations, renewals, performance reviews, and vendor accountability measures.
• Drive cost optimization strategies while ensuring uncompromised safety and patient experience.

Operations Management & Service Delivery Excellence

• Oversee daily and long-term operations of a multi-state, multi-location contracted security workforce (officers, supervisors, site leads, dispatch, and training staff).
• Ensure consistent adherence to Joint Commission, CMS, OSHA, NFPA, HIPAA, and all other healthcare regulatory requirements.
• Standardize security protocols, workflows, post orders, emergency responses, and incident reporting across all locations.
• Implement and monitor workforce performance, staffing levels, schedules, and coverage reliability.
• Partner with hospital leadership to address environment-of-care concerns, patient elopements, behavioral health events, and workplace violence risk.

Talent, Training & Culture Development

• Direct and strengthen recruitment, onboarding, credentialing, and retention strategies for contracted officers and leadership.
• Ensure healthcare-specific training programs, including de-escalation, CPI/MOAB, trauma-informed response, patient/staff engagement, and HIPAA security awareness.
• Build a culture of service excellence, professionalism, accountability, and continuous learning across all security personnel.
• Oversee leadership succession planning and development for security managers, supervisors, and emerging leaders.

Regulatory, Compliance & Risk Mitigation

• Oversee all compliance audits, security assessments, safety rounds, and environment-of-care walkthroughs.
• Develop and enhance risk mitigation strategies for high-risk environments such as ERs, behavioral health units, parking structures, and pharmacy/controlled substance areas.
• Ensure all security personnel meet licensing, credentialing, immunization, and background requirements.
• Lead root-cause analyses of significant events, security breaches, workplace violence incidents, and patient safety risks.

Technology, Data & Reporting

• Deploy and optimize healthcare security technologies, including access control, CCTV, visitor management, panic systems, radios, and electronic incident reporting platforms.
• Lead data integrity initiatives and ensure accurate, real-time reporting of incidents, trends, and operational insights.
• Present executive-level dashboards, risk analyses, and strategic recommendations to C-suite stakeholders and governing boards.

Emergency Management & Crisis Leadership

• Partner with Emergency Management on hospital incident command activities, disaster recovery operations, and crisis preparedness plans.
• Ensure rapid on-site response and leadership presence during critical incidents or major security events.
• Coordinate with public safety agencies, law enforcement, emergency medical providers, and local municipalities.

Qualifications

Required

• 15+ years of progressive security leadership experience, including 10+ years at the director level or above within healthcare or regulated critical infrastructure.
• Bachelor's degree in Security Management, Healthcare Administration, Business, Emergency Management, or related field; master's degree strongly preferred.
• Proven experience managing large-scale contract security programs across multi-site environments.
• Expertise in healthcare regulations, environment-of-care standards, life safety codes, and workplace violence prevention.
• Demonstrated ability to lead enterprise-wide programs, negotiate high-value contracts, and influence C-suite stakeholders.
• Strong analytical skills with experience presenting metrics and operational dashboards to executive leadership.
• Exceptional communication, relationship management, and crisis leadership capabilities.

Preferred

• Professional certifications such as CHPA, CPP, CHEP, PMP, or equivalent.
• Experience with major hospital systems, academic medical centers, or high-volume ER/Behavioral Health environments.
• Expertise in modern healthcare security technologies and incident management systems.

Competencies

• Executive presence with the ability to lead through influence.
• Strategic thinker with strong operational execution discipline.
• High emotional intelligence and ability to navigate sensitive patient-care environments.
• Skilled at managing large, diverse workforces in union and non-union settings.
• Strong judgment, risk assessment capability, and crisis decision-making.
• Ability to drive change, establish standards, and implement scalable processes.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.