Business Support Specialist II - Department of Physical Therapy

First point of contact for clinics supported by the Department of Physical Therapy. This position will be a scheduler for the Physical Therapy department. This position is front line staff and duties include, customer service, scheduling patients, arriving patients, arranging return visits, building schedules, updating patient information, confirming insurance, ordering charts, new patient chart prep, posting payments, working with patients, families and/or staff in handling and resolving problems that may occur during the course of a visit. Additionally, this position will assist department faculty on various projects/task in support of their teaching and research duties.

Job Responsibilities:

• Scheduling and registration of patients and handling day to day operations for multiple clinics with each clinic having its own process and following separate policies and procedures. Answering phones and providing customer service for multiple clinics simultaneously.
• Oversee clinic documentation in billable clinic such as pre-certification, prior authorization, Medicare tracking, plans of care, referrals, accurately manage copay collections, prepare accurate billing, effectively utilize computer applications such as Cerner, etc.
• Oversee clinic documentation in Pro Bono clinic, such as referrals, patient registration, managing arrivals, medical record requests, effectively utilize computer applications including building and maintaining access database.
• Create and maintain waiting list for clinics. Prepare correspondence to send to physicians regarding the status of their patients in regards to our waiting list.
• Conduct department surveys, data collection, and data entry for clinic and research activities. This could include activities such as distributing and compiling results from PhysZOU clinical instructor feedback surveys, critical thinking research data collection, entry and de-identification, and data entry from other research data collection forms.
• Maintain calendar for clinic space working with teaching faculty, research faculty and therapists to reserve space and ensure that it does not get double booked for labs, research projects and patients.
• Problem solve space issues and help find other solutions when multiple groups need to use gym space.
• Help plan, coordinate, and execute special events and projects; serve as a liaison to the central staff.
• Other duties as assigned.

Monday - Friday
8:00am - 5:00pm
Shift may vary depending on clinic needs/hours and will be agreed upon based on discussion between employee and supervisor.

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Experience in health care and medical terminology is preferred.

Salary Range: $17.40 - $30.30 per hour
Grade: GGS 007
University Title: Business Support Specialist II
Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.

Completed online application, cover letter, and resume are required.
Applications must be submitted on-line through the University of Missouri website: https://hr.missouri.edu/job-openings (search for Job Opening 61194).

Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.

Employment visa sponsorship is not available for this position.

At the Mizzou College of Health Sciences https://healthsciences.missouri.edu/about/, we work every day to improve the health and well-being of individuals and communities.

As the home of the most popular major on campus, we teach Mizzou students who care about health and are dedicated to serving others. In addition to learning in the classroom, our students spend more than 80,150 hours helping patients every year.

Our faculty are driven to solve real-world problems. They lead the way by conducting research that has power and purpose. From expanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to make life better for everyone.

Through clinics and community outreach programs, we provide vital services to members of our community and training for our students. We are proud to serve Missourians today while preparing the workforce of tomorrow.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.