Application Support & Training Specialist

JOB DESCRIPTION

Position Title: Application Support & Training Specialist

Reports to: IT Project Manager of Enterprise Solutions Line of Business

Subsidiary: Leisnoi Professional Services, LLC

Location: Remote

Job Status: Regular Full -Time

SUMMARY:

Overview: Leisnoi is seeking an experienced Operations and Deployment Specialist to join the Application Development Group (ADG), supporting enterprise application deployment, and user training across a global network of 200+ sites and overseas missions. The ideal candidate is a strategic and detail-oriented leader who excels at bridging structured training delivery, and cross-functional communication to ensure successful software adoption across all Department offices and posts worldwide. This position requires strong diplomatic communication skills and the ability to manage complex, global-scale operational challenges. This position requires an active Secret Clearance.

Position Description:

The Operations and Deployment will drive an aggressive global application deployment strategy while overseeing training programs for ADG-developed software. Principal responsibilities will include but are not limited to:

Collaborate with the Operations team to design, execute, and maintain a structured deployment strategy across all global sites and overseas missions.

Collaborate with the team to standardization of training methodologies and materials for 15+ web applications.

Consulting directly with program participants, overseas missions, and Department offices to gather, analyze, and align application requirements with operational needs.

Assisting Senior Program Managers and Senior Project Managers with strategic initiatives, roadmap planning, and operational alignment.

Delivering live and virtual training sessions-including initial deployment trainings, refresher courses, and interactive webinars-to demonstrate new and existing software features.

Continually evaluating training effectiveness using participant feedback and operational metrics and recommending program improvements and curriculum updates.

Collaborating with ADG management and the Strategic Communications Lead to ensure training programs align with broader organizational goals.

Coordinating with cross-functional project team members to deliver technical support to a global user base spanning 200+ overseas sites and posts.

Communicating diplomatically and effectively with stakeholders across varying technical skill levels and cultural contexts.

Education and Experience:

Required:

• Bachelor's degree in Business Administration, Information Technology, Communications, or related field from an accredited college or university.
• 5+ years of experience in operations management, application deployment, training delivery, or technical support, preferably within a global or enterprise environment.
• Demonstrated experience working with teams in a deployment, training, or operational support capacity.
  
  

Required Skills and Competencies:

Exceptional communication skills in English - both written and oral - with the ability to communicate diplomatically and effectively with technical and non-technical stakeholders across diverse cultural contexts. Proven ability to design, develop, and deliver effective training content and programs, including live and virtual sessions. Strong organizational and project management skills, with the ability to lead structured deployment strategies across multiple global sites. Ability to consult with stakeholders to gather and analyze requirements and align them with operational needs. Demonstrated ability to collaborate cross-functionally with technical teams, program managers, and communications leads. Strong analytical skills to evaluate training and operational effectiveness using feedback and metrics. Ability to manage multiple priorities in a fast-paced, globally distributed environment. Ability to obtain and maintain a secret security clearance.

Desired Skills and Competencies:

Experience supporting U.S. Department of State or other federal government global operations. Familiarity with enterprise application deployment practices and lifecycle management. Experience developing training materials and documentation consistent with organizational branding standards. Knowledge of instructional design principles and adult learning methodologies. Experience working with overseas missions, posts, or international organizational structures. Familiarity with Agile or structured project management methodologies.

Candidates can email their resumes to HR@Leisnoi.com and must also apply online at Leisnoi.com.

Leisnoi is an Equal Opportunity Employer

Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V