Turndown Attendant

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Cafe while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are:

• Guest Experience Enthusiast: You love making guests feel cared for and welcomed.

• Detail-Driven Professional: You notice the little things that make a big difference.

• Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.

• Reliable Team Player: You thrive in a collaborative environment and support your team.

• Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.

• Veterans and military spouses encouraged to apply.

What You'll Do:

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.

• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.

• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.

• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.

• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.

• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.

• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.

• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.

• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.

• Maintain a positive attitude and professional conduct at all times.

• Comply with all other Housekeeping Department and hotel policies and procedures.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent work experience preferred.

• Previous experience in a cleaning role preferred.

• Previous experience in a hotel or resort environment preferred.

• Basic English skills preferred.

• Ability to walk, stand, reach and bend.

• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.

• Ability to work a flexible schedule, including weekends and holidays as required.