Office Coordinator (Neurology)

Summary of Position:

MedStar Health is seeking an organized, service-focused Office Coordinator to support the daily operations of our Neurology practice. In this role, you'll help keep the office running smoothly by providing administrative support, addressing patient billing concerns, and maintaining accurate financial and practice records.

If you enjoy helping patients, managing details, and working collaboratively in a medical office, we encourage you to apply.

Primary Duties and Responsibilities:

• Support daily practice operations: Provide administrative coverage and partner with the Practice Administrator to streamline workflows, improve processes, and implement practice policies and procedures.

• Assist patients with billing concerns: Serve as a patient advocate, address billing and collection questions or complaints, and coordinate with the billing company to resolve concerns.

• Maintain financial accuracy: Oversee and audit cash balancing, daily deposits, and end-of-shift reconciliation in the Practice Management System.

• Review documentation and data: Audit staff data entry and billing information, review encounter forms for completeness and accuracy, and work with providers to address coding issues.

• Coordinate patient portal activities: Support staff training, monitor daily portal transactions and workflow compliance, review performance reports, and communicate issues to the appropriate teams.

• Promote quality and compliance: Follow MedStar Health policies, quality and safety standards, and applicable governmental and accreditation requirements.

Minimal Qualifications:

• High school diploma or GED.

• 1-2 years of medical office experience.

• Medical billing experience.

Knowledge Skills and Abilities

• Effective verbal and written communication skills.
• Ability to follow verbal and written instructions.
• Basic computer skills preferred.