Sr Manager, Operations Services

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:Senior Manager, Operations Services

Position Summary:

The Senior Manager, Facilities Management provides strategic and operational leadership for Duquesne Light Company's Facilities Management function. This role is responsible for the safe, reliable and cost-effective operation, maintenance and improvement of DLC facilities, grounds and associated infrastructure. The Senior Manager leads facilities maintenance, capital planning and execution, asset lifecycle management, financial planning, sustainability initiatives and continuous improvement while developing the people and capabilities needed to support DLC's current and future operational needs.

Location: Pittsburgh, PA - Hybrid

Job Duties and Responsibilities:

• Develop and execute the long-term strategy and five-year capital investment plan for DLC facilities and infrastructure.
• Lead facilities operations, maintenance, capital improvements and response to emergent facility issues.
• Drive asset lifecycle management and preventive maintenance programs to improve reliability, extend equipment life and reduce failures.
• Develop and manage Facilities capital and O&M budgets, forecasts and financial performance.
• Provide leadership and governance for capital projects, including major projects ranging to $25 million.
• Lead a multidisciplinary organization of managers, supervisors, project professionals, technical employees and skilled crafts.
• Champion a strong safety culture and ensure compliance with applicable OSHA requirements, building codes, permitting requirements and company policies.
• Oversee contractors and service providers supporting maintenance, construction and facility services.
• Establish and monitor KPIs to improve work execution, project delivery, financial performance, customer service and operating efficiency.
• Lead Facilities sustainability and energy-efficiency initiatives, including efforts related to energy reduction, EV charging infrastructure and recycling.
• Develop organizational capability through workforce planning, employee development, succession planning and knowledge transfer.
• Provide Facilities leadership and support during storms and other emergency-response events.
• Develop and maintain facility resilience, emergency preparedness and business continuity plans to support critical operations during storms, utility disruptions, equipment failures, security events and other emergencies.
• Ensure compliance with applicable environmental, safety, accessibility, fire protection, building, permitting and facilities-related regulatory requirements; oversee inspections, corrective actions and required documentation.
• Support real estate portfolio planning, space utilization, workplace strategy, lease administration and facility consolidation or expansion initiatives to align the physical footprint with business needs.
• Partner with Corporate Security, IT and business leaders on physical security infrastructure, building access, surveillance, critical facility protection and facility-related cybersecurity considerations.
• Support contractor standards addressing safety, qualifications, performance, service levels, regulatory compliance, cost effectiveness and corrective-action management.
• Establish governance for facility asset records, work-order management, preventive maintenance schedules and condition assessments to ensure accurate data, effective prioritization and informed capital planning.
• Establish service standards and maintain strong partnerships with business leaders and facility occupants to understand needs, resolve service issues and continuously improve the employee and customer experience.
• Oversee facility projects from concept and business-case development through design, construction, commissioning, operational handoff and post-implementation review.

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm team duties as assigned

Education and Experience Required:

• Bachelor's degree in Facilities Management, Construction Management, Engineering, Business or a related field required; a commensurate combination of education and experience may be considered.
• 10+ years of relevant industry experience required.
• 3+ years of leadership experience
• Demonstrated experience managing complex facilities operations, maintenance and/or capital programs.
• Experience managing significant capital and O&M budgets.
• Valid driver's license required.

Preferred Qualifications:

• 5-7 years of leadership experience.
• Experience in a bargaining-unit environment.
• Professional certification such as CFM, FMP, PMP, PE, LEED or equivalent preferred.
• Experience with computerized maintenance management systems, facility condition assessments and asset lifecycle planning.
• Demonstrated experience managing multiple sites, critical infrastructure or geographically dispersed facilities.
• Knowledge of emergency management, business continuity and facility resilience practices.
• Experience leading large-scale renovation, construction or facility modernization programs.

Skills/Abilities:

• Strong knowledge of facilities management, construction, maintenance and asset management practices.
• Strong financial, budgeting and forecasting capabilities.
• Experience with Work & Asset Management Systems.
• Strong leadership, communication and organizational-development skills.
• Ability to use operational data and KPIs to drive decisions and continuous improvement.
• Knowledge of OSHA regulations, building codes and permitting requirements.
• Strong project and vendor-management skills.
• Ability to collaborate effectively with employees, senior leadership, represented employees, contractors and business partners.

Scope

Primary focus is on day to day management of operational execution and also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Manager level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.