Position Summary UI Health Care is seeking a dependable, safety-conscious, and customer-focused individual to join our team as a Shuttle Driver and Patient Transporter. Under general supervision, this position provides shuttle transportation for UI Health Care staff to designated parking lots and assist patients and visitors with wayfinding and transportation throughout the Downtown Campus. Responsibilities include operating a passenger van, assisting patients and visitors with wayfinding and transportation needs, transporting patients using wheelchairs, beds, and carts, and collecting and delivering wheelchairs to designated areas. The successful candidate will demonstrate professionalism, compassion, strong communication skills, and a commitment to providing safe, respectful, and exceptional customer service. Schedule and Shift Availability * Days: Monday-Friday * Hours: Between 3:30 a.m. and 10:30 p.m. * Shift options: 4-, 6-, and 8-hour shifts available Applicants should indicate their hours of availability when submitting their application and resume. Flexibility to accommodate changes in scheduled hours is required. Key Responsibilities Shuttle and Patient Transportation * Safely operate a passenger van to transport UI Health Care staff to and from designated employee parking lots. * Provide inter-clinic and intra-hospital transportation for patients, visitors, and others as assigned. * Assist patients and visitors with transportation using wheelchairs, patient beds, carts, and other appropriate equipment. * Collect, deliver, and return wheelchairs to assigned locations. * Assist with patient transfers and lifting using approved equipment and procedures, as needed * Follow all applicable Iowa Department of Transportation regulations, University of Iowa Fleet Services policies, and established safety procedures. * Adhere to BE GOLD compliance standards and applicable departmental requirements. * Maintain awareness of surroundings and follow safe transportation and patient-handling practices. * Protect patient privacy and comply with all patient confidentiality policies. Customer Service and Communication * Welcome and acknowledge patients, visitors, staff, and other guests in a courteous and professional manner. * Anticipate and respond to customer needs while providing compassionate, respectful, and timely service. * Identify and address service concerns appropriately, taking steps to resolve issues and improve the customer experience. * Develop and maintain knowledge of hospital and clinic locations, services, and transportation routes. * Communicate effectively with patients, visitors, coworkers, and hospital staff. Teamwork and Professionalism * Maintain a neat, clean, and professional appearance. * Demonstrate a positive attitude, initiative, adaptability, and a willingness to learn. * Work effectively both independently and as part of a team. * Collaborate with colleagues and other departments to support safe, efficient patient care and excellent service. * Perform other duties and projects as assigned. Minimum Qualifications * Ability to read, write, understand, and follow directions. Special Qualifications * Must be at least 18 years of age. * Must possess a valid U.S. driver's license appropriate for the vehicle being operated. * Must have at least one year of driving experience. * Must have a driving record for the past three years that meets the requirements of the University of Iowa Driving Policy, including having no disqualifying violations. |
University of Iowa
Nov 02, 2026