New 
Rooms Leader in Development
 Omni Hotels & Resorts | |
55000-55000
| |
 United States, Pennsylvania, Pittsburgh | |
| 530 William Penn Place (Show on map) | |
 Nov 03, 2026 | |
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Omni William Penn Hotel
Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons-cementing our place as one of the city's most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence. Job Purpose: This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program. Essential Job Functions: To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives. Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report. Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards. Execute room inspections according to standards. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed. Assist with shift coverage in the event of call-offs of staff. Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors. Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc. Maintain Four Diamond Standards of guest service. Qualifications: * Attain a high propensity for customer service. * An Associate's degree or higher is required, preferably in Hospitality Management. * Must be willing to work 50 hours per week with a flexible schedule * Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality * Projects enthusiasm, professionalism and a positive attitude at all times * Pays precise attention to detail, order and cleanliness * Has outstanding written and verbal communication skills * Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule willingness to relocate upon completion of the program to ensure timely promotion to a management role Physical Requirements: Ability to stand for prolonged periods of time. Working Environment: Interior of hotel. May require working overnight shift. Tools & Equipment: Printer, Copier/Fax Machine, Radio, Nextel Computer Skills Other: This job is slated to start for college graduates in the summer (June) of 2027 Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |