Cloud Operations Team Lead

The Cloud Operations Team Lead is responsible for leading the team charged with building, supporting, and maintaining the Enterprise IT automation toolkit, supporting services, and other processes used within our CI/CD, DevOps, and Infrastructure as Code managed environments. The role requires broad working knowledge and hands-on experience designing, managing, and evolving multi-cloud and hybrid cloud environments across enterprise environments, including Azure, AWS, and private cloud platforms. The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, provisioning of database environments, and infrastructure support for business AI, business intelligence, and data engineering services. These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.

Job Description

Team Lead

• Provide supervision to a team of 3 Cloud Operations and Engineering team staff

• Oversee all work done by the team including being accountable for quality and timeliness of delivery

• Plan and schedule the team resources

• Perform hiring, staff onboarding, and offboarding

• Support staff professional development and training

• Conduct formalized annual reviews as well as ongoing performance reviews and goal settings with staff

• Motivate staff to meet goals set by strategic initiatives as well as normal workload

• Ensure employees are adhering to institutional policies, taking appropriate action, verbal and written, to improve employee performance

• Provide input into merit-based salary adjustments

Automation services

• Develop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting

• Design, manage, and evolve cloud-native automation solutions leveraging tools such as Terraform, Ansible, Azure DevOps, AWS CloudFormation, and similar Infrastructure as Code platforms to support cloud resource lifecycle management

• Develop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processes

• Consult with developers, application, and system administrators in planning needs

• Develop automation for system and application maintenance, configuration, performance monitoring, and security testing across cloud and on-premises environments

• Document all processes, procedures, and services

• Maintain system monitoring of performance, availability, and scalability across cloud and hybrid environments

Platform Services

• Design and manage services in multi-cloud and hybrid cloud environments across Azure, AWS, and private cloud platforms, ensuring alignment with enterprise standards, security, and compliance requirements

• Provide integration services for private and public cloud hosting platforms to other departments and clients

• Provide input on the engineering and management of cloud networking components including VPCs, subnets, DNS, load balancing, peering, and security groups

• Lead cloud migration planning and execution, including workload assessment, environment design, and cutover strategies

• Assist with the establishment and enforcement of cloud governance, cost management, and FinOps optimization practices to enable and ensure efficient and accountable use of cloud resources

• Integrate cloud-native services including managed databases, serverless computing, and cloud storage solutions into the enterprise environments

• Define and enforce cloud security frameworks, IAM policies, and compliance standards across all cloud environments

• Provide support for issues that arise with hosting, application hosting, and server/vm applications

• Develop and oversee management of DevOps, CI/CD, and Configuration Management processes

• Develop and oversee management of service deployment pipelines, in collaboration with development staff, application administration staff, and system administration staff

• Follow all established incident and problem management practices

Continuous Improvement

• Research and technically assess new cloud platforms, web application, development operations, and continuous integration technologies for service development, support, and process improvement

• Evaluate and recommend cloud services, engineering patterns, and emerging technologies to advance the enterprise cloud strategy

General Support

• Provide morning, evening, and weekend coverage for time critical events, addressing production issues, or other changes

• Oversee staffing, resource planning, performance, professional development, and policy compliance, while ensuring high-quality, timely delivery aligned with strategic priorities

• Other duties as assigned

Minimum Requirements

• Bachelor's degree and four years of experience in information technology field, Associate's and six years, or combination of education and experience equal to eight years

• Demonstrated, hands-on experience designing and managing cloud environments in Azure and AWS, including multi-cloud and hybrid cloud environments

• Experience with cloud networking environment including VPCs, DNS, load balancing, and security groups

• Experience with Infrastructure as Code tools such as Terraform and AWS CloudFormation

• Experience with cloud cost governance and FinOps practices

• Understanding of cloud security frameworks, IAM, and compliance standards

• Linux/Apache/MySQL/PHP (LAMP) system administration

• Windows Server system administration

• Apache Tomcat or similar experience

• Scripting with common script and development languages (Python, PHP, Bash, PowerShell, etc.)

• Application/System performance tuning, troubleshooting, and monitoring

• Ability to learn and adapt to new technologies on a near constant basis

• Development Operations (DevOps) experience

• Continuous Integration and Continuous Deployment (CI/CD) experience

• Experience with container orchestration (Docker, Docker Engine, Kubernetes, etc.)

• Experience with configuration management tools (Salt, Puppet, Systems Center Configuration Manager)

• Experience with Application Programming Interface (API) based integrations

• Experience, exposure, or knowledge of Site Reliability Engineering and its practices

• Documentation and knowledge sharing abilities

Preferred Qualifications

• Cloud environment or administrator certification such as AWS Solutions Architect, Microsoft Azure Administrator, or Azure Solutions Architect Expert

• Understanding of TCP/IP Networking, Virtualization (VMware), and enterprise system hardware

• Understanding of database systems (Oracle, SQL Server)

• Knowledge of system and application security threats and countermeasures

• Knowledge of authentication and authorization via LDAP or Active Directory

• Familiarity with ITIL/IT Service Management practices

• Customer focused and able to present a positive outlook within the team and to end customers

• Highly self-motivated yet works well within a team

• Highly accountable and works well within a project-driven organization

• Result and detail-oriented with ability to work simultaneously on multiple projects

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within theMy Experience: Resume/CVsection of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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