Patient Care Coordinator/Tech Assist - Neurodiagnostic Services

**This is an alternating schedule between Coon Rapids, Maple Grove, and Burnsville clinics M-F 8-4:30 pm**

Assist MRI Technologists with MRI scanning services.

• Greet patients, escort them to the changing area, and provide gowning instructions.
• Assist with patient positioning and placement of MRI coils under the direction of the MRI Technologist.
• Assist patients with the check-out process following completion of MRI exams

Perform administrative duties in support of EEG, EMG, and MRI services.

• Schedule EEG, EMG, and MRI appointments.
• Make MRI appointment confirmation calls and provide patient instructions.
• Verify insurance coverage and required authorizations prior to appointments.
• Obtain outside imaging for comparison and radiologist review.
• Answer incoming calls, respond to inquiries, relay messages, and direct calls to appropriate departments.
• Prepare, format, and fax diagnostic reports to referring providers and outside facilities.

Perform related work as delegated or assigned

Education and Experience:

• High school graduate or GED equivalent. Medical Assistant certificate or registration desired.
• Two years related experience in a medical office setting highly desired.

Knowledge, Skills and Abilities:

• Patient centered; strong customer service orientation.
• Ability to handle multiple priorities and deadlines and troubleshoot and resolve problems.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology.
• Excellent human relations, communications and problem-solving skills.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook; EHR required.