Client Partner-Life Sciences

The Role

We are looking for a Client Partner with deep clinical trial expertise to grow a global life sciences account, lead program delivery, and translate AI and data capability into measurable operational outcomes for sponsors and CROs. You will bridge our clients' clinical operations leaders and our digital, data, and AI teams. You will help clients rethink workflows, not just add tools, and build the internal capability to sustain that change.

What You'll Do

• Manage key client stakeholder relationships and communications at all stages of the project. Orchestrate and lead steering committee meetings and other workshops.
• Work with a global life sciences client to grow the account, set strategy and goals, and prioritize the team's workflow.
• Provide program leadership and direction on one or more projects while maintaining a high-quality level of service. Ensure quality on all deliverables.
• Work with clients and delivery leads to scope the work, develop proposals, ensure client buy-in, and grow the account.
• Manage P&L for the accounts with the offshore delivery leader, run the business profitably, and ensure customer satisfaction.
• Lead discovery with clinical operations, medical, and data leaders to map current workflows and define the redesigned process AI should support. Question whether a process should exist before automating it.
• Build business cases that connect AI initiatives to metrics clients care about, such as time to database lock, enrollment rates, query volume, and cost per patient.
• Design upskilling plans, role transition paths, and change management support alongside each AI initiative.
• Develop and manage client relationships on projects across stakeholders in designated geography.
• Walk the halls. Facilitate complex meetings, presentations, and workshops to build client commitment to change.
• Stay current on agentic AI, regulatory expectations, and data governance, and advise clients accordingly.
• Contribute to business development through pre-sales client presentations, research, and writing proposals, RFP responses, and SOWs with service lines, the delivery head, and the practice head.
• Identify and pursue new business development opportunities based on compelling business cases and value delivery.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• At least10 years in the life sciences industry as a client partner in a delivery oversight and consulting role, including minimum 5 years of managing systems in regulated Clinical Environment .
• Clinical research experience in operations such as study start-up, monitoring, site management, or case management. Safety or pharmacovigilance case processing experience is a strong plus.
• Extensive experience working in an on/offshore model.
• Demonstrated experience selling or delivering digital, data, or technology-enabled services to pharma, biotech, or CRO clients.
• Familiarity with AI and analytics use cases in clinical development, with the ability to discuss them with both operational and technical audiences.
• Strong executive communication skills and the ability to build trust with senior clinical and R&D leaders.
• Working knowledge of the full trial lifecycle, including study start-up, site management, clinical monitoring, case intake and safety processing, data management, and study close-out.
• Understanding of GCP, ICH guidelines, and regulatory expectations for electronic systems, data integrity, and AI use in clinical development.
• Familiarity with clinical trial platforms such as EDC, CTMS, eTMF, and EHR-to-EDC integration.
• Ability to identify where AI, including emerging agentic AI, can reduce cycle time, administrative burden, and rework in case intake, site support, patient enrollment, and data collection.
• Ability to assess how AI will change clinical roles and to plan for workforce augmentation now, not later.
• Awareness of patient-centric trial design and the social determinants of health that affect enrollment and access.

Preferred

• An undergraduate or master's degree.
• Experience in a CRO, sponsor, or technology partner environment.
• Experience leading change management or workforce transformation programs.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Northeast (Philadelphia, Boston or NJ preferred)

Compensation Range: 174,000-261,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Account Management, Agentic AI, Artificial Intelligence, Business Development