Sr. Sales Support Coordinator - Summerlin Sales Gallery

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization.

About the Role

The Senior Sales Support Coordinator serves as the concierge and ambassador of the Summerlin Sales Gallery by registering, greeting, welcoming, and directing all arriving guests. The role also provides sales, contract, closing, marketing, and administrative support to the condominium and homesite Residential Sales teams, and keeps leads, data, transactions, materials, and gallery operations accurate, timely, and brand-compliant from first inquiry through closing.

This position requires a commitment to exceptional customer service and a high level of responsiveness. The successful candidate will deliver a polished, welcoming, and professional experience to every guest, buyer, and broker, bring a positive, can-do mindset, and connect Sales, Marketing, Operations, Information Technology, and external vendors so that every customer-facing touchpoint is accurate, on-brand, and easy to navigate..

What You Will Do

Guest Experience and Gallery Operations

• Deliver a welcoming, polished, and personalized experience for all guests, buyers, and brokers, from registration and tours through follow-up, and connect them with the Sales team.
• Answer phones and voicemail, distribute phone leads, and test phone messages daily for all active real estate channels.
• Open, close, and maintain the Summerlin Sales Gallery, models, and off-site residences per the opening procedures checklist, keeping them in top condition and following up on repair, cleaning, and technology issues until resolved.
• Keep guest-facing information, materials, signage, and digital displays current, and manage gallery equipment, supplies, and collateral.
• Coordinate special requests, events, and VIP visits with valet, cleaning, security, maintenance, and Summerlin Operations, and use guest and broker feedback to recommend service improvements.

Sales Operations, Lead Management, Contract, and Marketing Support

• Manage lead distribution, sales reporting, and Salesforce, CRM, and MLS data to keep sales activity accurate and timely.
• Provide marketing administrative support to the sales teams, ensuring communications, materials, and events are accurate, current, and compliant.
• Coordinate contracts from setup through closing, maintaining accurate records and ensuring legal, regulatory, and company compliance.
• Partner with internal teams and vendors to improve processes and policies, and support the Principal Broker and Sales Team with licensing and professional development.
• Guide, train, and schedule team members and run the weekly team meeting.

General

* Act as a liaison between Residential Sales and other departments, work on special projects as requested, and support a unified operating model across condo and homesite sales by sharing information, coordinating handoffs, and standardizing administrative practices.

* Provide support to the EVP, Sales & Strategy, and the VP, Sales Operations, by performing special assignments and tasks as needed.

* Protect confidential customer, transaction, pricing, lead, and company information and use discretion when communicating internally or externally.

* Travel to and work in regional offices as needed.

* Perform other projects and duties as assigned.

About You

• Minimum of three years of customer service, administrative, or related experience, including prior experience working with clients and consultants. Experience in real estate, escrow, or title is a plus.
• Experience supporting sales, marketing, customer experience, project coordination, events, or operations in a high-touch, customer-facing environment, and supporting multiple teams, product types, or properties simultaneously, is preferred.
• High school diploma or equivalent required; four-year degree preferred.
• Licensed real estate agent preferred.
• Exceptional verbal and written communication skills, including the ability to proofread and edit customer-facing communications, verify links and data, and document issues clearly for Marketing, IT, vendors, and Sales Operations.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, projects, and stakeholders while maintaining accuracy, urgency, accountability, and a high level of customer care, and to coordinate all aspects of the strategic sales plan.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Adobe Acrobat Pro; familiarity with Salesforce, Navan, and Coupa is beneficial; comfort learning CRM, email, project-management, content, registration, analytics, and other digital platforms; experience with website/CMS tools, email platforms, or marketing automation is beneficial.
• Working knowledge of real estate terminology and processes, and of email marketing, website and form testing, digital quality assurance, content and collateral workflows, project trackers, and basic campaign or engagement reporting.
• Responsiveness and the ability to work independently and proactively with minimal supervision, follow detailed procedures while keeping the big picture in mind, and find solutions independently.
• Sound judgment, discretion, and confidentiality in all business matters.
• Ability to build positive working relationships with colleagues at all levels, clients, and vendors, and to work in a team-oriented, fast-paced environment.
• Ability to meet sales deadlines, communicate and report in a timely and appropriate manner, and manage projects and people.
• An approachable, professional image in appearance, manner, and demeanor, with a positive attitude and a willingness to learn new things.
• Stand for extended periods, walk frequently, perform repetitive motions, and operate all necessary equipment with manual dexterity.
• Safely lift up to 30 pounds without injury.
• Work varied shifts any day of the week, including weekends, evenings, and holidays, with possible extended hours during launches and overtime as required.

Benefits Built for You
At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical.

• Competitive 401k plan
• Generous PTO policy
• Premium medical, dental, and vision coverage
• Voluntary benefits for unexpected life events
• Student loan assistance and stipends to assist with lifelong learning

About Howard Hughes Communities

Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, andThe Woodlands Hillsin Greater Houston; SummerlininLas Vegas; Teravalis inGreater Phoenix; Ward VillageinHonolulu; and Merriweather District inColumbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more atcommunities.howardhughes.com.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes Communities reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD-PARTY AGENCIES
Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.