Master Service Technician

Location: Raleigh Area

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Summary

• The Master Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. This is the highest-level Service Technician within Ingersoll Rand. Candidates will use precision measuring tools for diagnostic trouble shooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

  
  

Responsibilities

• Core & Senior technician responsibilities plus the following:

  
  

• Formally assigned as a subject matter expert and is committed to assisting others in addition to completing their own service assignments. Expected to consult with other technicians and supervisors in multiple areas of expertise.

  
  

• Become certified as a technician trainer and partners with the service supervisor to develop Technician competencies.

  
  

• Rarely requires direct supervision for the completion of maintenance and repairs

  
  

• Assists supervisor to plan, oversee and participate in customer shutdown services that may involve tight time commitments and rotating shift work with other technicians and contractors

  
  

• Participates as a local trainer and may be tasked to participate as a trainer for corporate technician training programs.

  
  

• May be tasked to participate in reviewing and authoring technical publications, job aids, and training materials

  
  

• May be asked to provide feedback and documentation and participate in problem-solving regarding equipment safety, failure modes, or reliability to technical services and engineering teams.

  
  

Basic Qualifications

• External applicants must have 10+ years of prior air compressor service experience and pass (test out) Ingersoll Rand product and skill training assessment.

  
  

• High school diploma or equivalent required.

  
  

• Desired degree program in Electrical/Electronic Technology or HVAC with basic knowledge of some or all of the following: AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems and/or refrigerant certification. Military experience and/or sufficient mechanical working experience is a plus. Candidates who possess this knowledge or skills but have not completed a formal program may be considered.

  
  

• EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification Preferred (Refrigeration experience/certification a plus).

  
  

• IR certification for troubleshooting and repair of a wide range of products and air compressor systems. Should have IR training certification to complete repairs and maintenance for equipment types in nearly all air systems.

  
  

• Operate with little or no direct supervision for the completion of maintenance and repairs

  
  

• Ability to perform parts ID, and "self-serve" technical documentation, knowledge articles to ensure timely and quality maintenance and repairs with little or no supervision.

  
  

• Advanced diagnostic and troubleshooting competency to research complex technical problems and find solutions. Is often consulted by other technicians or supervisors in one or more areas of expertise.

  
  

• Ability to solve undocumented problems and create new solutions/approaches to service.

  
  

• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.?

  
  

Physical Requirements

• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

  
  

• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

  
  

Travel & Work Arrangements/Requirements

• Ability to travel to an Ingersoll Rand training location requiring airline travel and up to 2 weeks out-of-town travel to conduct, lead, or assist with training. (5-10%).

  
  

Key Competencies

• Operating knowledge of Microsoft office software and other basic computer usage. Working proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.

  
  

• Customer service skills such as conflict resolution, communication, negotiation, etc.

  
  

• Maintain proper business travel practices in a cost-efficient manner.

  
  

• Mechanical competency to be able to learn, diagnose, and troubleshoot compressor systems and machinery.

  
  

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

The total pay range for this role, including incentive opportunities, is $40,000 - $150,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.