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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: As a Sky Suites Representative at Aria, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. THE STARTING PAY: $20.25 per hour THE DAY-TO-DAY:
- Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
- Knowledgeable on all dining and entertainment venues in the area including but not limited to: restaurants, golf courses, spas, nightclubs and tours
- Describe, solicit and enroll guests in the M-Life loyalty program
- Communicate effectively through email, telephone and during face to face interactions
- Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
- Assume full responsibility for cashiering abilities to include but not limited to: maintaining a cash bank, resolving billing inquiries, creating posting master accounts, processing credit card authorizations and proper execution of casino comps
- Maintain suite occupancy by controlling the out of service rooms, setting up guest lists when required and only upgrading suites after reviewing availability
- Provide business center services to include faxing, copying, emailing and facilitation of shipping needs
- Perform other job-related duties as requested
THE RIGHT CANDIDATE WILL HAVE:
- Ability to work varied shifts, to include weekends and holidays.
- High School Diploma, GED or equivalent.
- 1+ Years of Prior Relevant guest service experience.
- 6+ Months of Prior Relevant Experience handling multi-line phones.
- 1+ Years of Prior Relevant Experience in VIP Services, Front Desk, or Concierge.
- Multi-lingual.
- Experience in a similar resort setting.
- Familiar with Forbes/5 Star Standards.
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room.
- Free parking on and off-shift.
- Health & Income Protection benefits (for eligible employees).
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to JOIN THE SHOW? Apply today! Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$20.25 / hr
Dec 23, 2024