Integration Analyst II - University Housing & Dining

TITLE

Integration Analyst II

JOB SUMMARY

The role of the Integration Analyst includes defining, developing, testing, analyzing, and maintaining new software applications to achieve the university's business requirements. Consults with users to identify operating procedures and clarify complex program objectives. Provides technical expertise required for advanced information technology systems and is responsible for ensuring the successful integration of administrative, auxiliary, and academic systems. Maintains a standard of excellence in the evaluation, gaps analysis, design, integration, and analysis of information technology systems supporting the mission of the University. Work is performed under the limited supervision of the Manager or Director for the assigned work unit, and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Senior Integration Analyst

Supervises: May supervise Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

1. Assists in planning and implementation of Housing & Dining initiatives.
2. Supports systems and procedures for reporting information resources and institutional data.
3. Provides support in developing, training, testing, and supporting the institutional risk management program for business continuity, security, and disaster recovery; this includes residential housing, card access systems, and dining management systems.
4. Assists in defining, developing, and documenting software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
5. Assists in defining software development project plans, including scoping, scheduling, and implementation for Housing & Dining and Division of Student Life.
6. Analyzes and assesses existing business systems and procedures.
7. Consults and assists other teams on projects and integration issues within Housing & Dining and the Office of Technology.
8. Coordinates and manages all technology training and onboarding for students and full-time staff.
9. Co-manages AV/security cameras & Wi-Fi with DPS and the Office of Technology.
10. Manages the Makerspace, staff, equipment, and software. Develops and collaborates with academic departments on Makerspace projects.
11. Assists in managing and supporting audio-visual, multi-media, broadcast media, and security camera equipment and resources.
12. Installs, configures, tests, maintains, monitors, and troubleshoots end-user computing hardware, including desktops, laptops, printers, mobile devices, telephones, and related software.
13. Performs analysis, diagnosis, and resolution of complex end-user computing problems. Additionally, recommends and implements corrective solutions to ensure smooth operations.
14. Participates in managing inventory of new and used computers, printers, copiers, software assets, and licenses. This involves overseeing other technical equipment and supplies.
15. Supports and maintains POS system computers, including servers, desktops, cash registers, laptops, tablets, printers, scanners, and credit card reader.

ADDITIONAL DUTIES

• May serve as a liaison between the university and regulatory and governmental agencies, regional operation companies, regulated service providers, vendors, and telecommunications organizations.
• Trains, supervises, and evaluates student technology staff.
• Maintains awareness of current practices and future trends in residential housing technology and best practices.
• Represents Housing & Dining and participates in the campus community by serving on
• working groups, project teams, and university committees.
• Performs other duties as requested.

EDUCATION

Bachelor's degree required. Technology and network systems certifications preferred.

EXPERIENCE

Six years job related work in computing and/or communications, education environment highly preferred.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

1. Working knowledge of office practices and methods
2. Knowledge of basic business principles and business and industry-specific terminology
3. Knowledge of quality assurance concepts and procedures
4. Knowledge of data security assurance concepts and procedures.
5. Knowledge of end-user and customer/client services as related to functionality, problem-solving, and usability.
6. Knowledge of configuration management methods
7. Knowledge of techniques for requirements gathering.
8. Knowledge of methods for cost estimation and risk analysis
9. Knowledge of data modeling concepts
10. Knowledge of project management software tools
11. Working knowledge of software life cycle activities
12. Knowledge of techniques for requirements gathering
13. Skilled at interviewing end-users for insight on functionality, interface, problems, and/or usability issues
14. Skilled in test system utilization.
15. Skilled in conflict resolution
16. Skilled in leadership within an area, project, or department
17. Skilled at mentoring
18. Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
19. Ability to utilize documentation systems and knowledge databases.
20. Ability to oversee the creation of forms and reports.
21. Ability to manage without authority.
22. Ability to operate on independent judgment based on an understanding of organizational policies and activities.
23. Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
24. Ability to communicate effectively orally, by phone, in person, and in writing.
25. Ability to represent the department and University in a friendly, courteous, and professional manner.
26. Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel, work weekends, or be on-call. Other physical demands of this position include repetitive hand motion, walking, bending, stooping, crouching, crawling, climbing stairs, and being able to lift up to 40 lbs.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.