Canon Information Technology Services

We are the award-winning customer support team behind Canon USA, the brand name that consumers have come to trust for over 20 years. We offer your company the same exceptional customer support that built Canon.

Canon has a long heritage of knowing our customers, our products and bringing together the support that’s required to help our customers success. With Canon Information Technology Service (Canon ITS) we can help extend our expertise to other companies who want to take care of their customers in the same way we do. For over 25 years Canon ITS has specialized in creating customer experience programs. By working as an extension of your brand we provide BPO solutions centering on customer service and customer experience management.

Companies both large and small often find executing effective customer service to be a time-consuming and expensive investment, but Canon ITS delivers BPO solutions that can fit your existing needs, while open up new avenues for gathering feedback and data from every customer interaction. Canon ITS offers highly trained and qualified staff that can live-answer customer phone calls, help answer and manage chat volume and provide social media moderation services that free your employees to work on other aspects of your business.

Our People

At Canon ITS, our people are subject matter experts. As a specialist in call center services, Canon ITS recruits and develops the best talent to fill customer service staffing positions. This means Canon ITS customer service agents are vetted and qualified, and they offer institutional knowledge that in-house call center staff might need months or years to develop. The average tenure of our agents is over nine years and we have one of the lowest attrition rates in the industry.

Canon ITS offers specialists in call-center workforce management, quality assurance, technology support and training, giving you more than just people ready to answer a customer service call when you choose Canon ITS to handle your customer support.

The outcome of this is that when we are speaking with our client’s customers and business partners our team is an extension of our client’s brand. They act like our client; they sound like our client and they know exactly what is required for success. Our team is based in Albuquerque, New Mexico and Chesapeake, Virginia. We offer flexible plans with shared and dedicated agents and professional customer service solutions for businesses of all sizes and growth stages. 

Working at Canon ITS

Our people are the voice, face, and heart of support solutions powered by Canon. Our customers count on us for expert support every day. We are there every step of the way. From help choosing the ideal product and completing their purchase to assistance with set up, technical support and education we are there. We believe our customers deserve the best from us, and so much more. We work hard to build brand loyalty and create lifetime relationships through every interaction. 

Our team is more than just a brand. It’s a family.

The spirit of Kyosei inspires us to create an excellent place to work. We embrace the unique qualities of each person and cultivate healthy connections. Our culture celebrates success, inspires a sense of caring for one another, and challenges us to grow. We trust and empower our team members to do what is right when helping our customers. Every person at Canon ITS is encouraged to work responsibly and to take responsibility. By growing as individuals and as members of a larger team we can make a difference for those who count on us.

We want to equip every employee to grow, be happy and live healthy.
Our Wellness Program equips our employees to grow in all areas of their lives: physical, emotional, mental, spiritual, and financial. Healthy habits are incredibly important, so we provide periodic nutrition education and personal health screenings. Mindfulness practices, exercise classes in our wellness centers, and healthy lifestyle courses are available to everyone.

Canon ITS can also offer assistance with lead generation and qualification – not only seeking out potential new customers and clients for your business but evaluating their likelihood to convert and become reliable users of your business services. Our suite of BPO solutions can help you save money, save time, and conserve your staff and resources for growing your products and services.

Having a healthy work-life balance is vital. Life presents many challenges, and our Employee Assistance Program helps our team navigate them. We support varied personal goals and lifestyles with flexible employment schedules. An array of benefits fill in the gaps, with offerings like extensive health care (medical, dental, vision, and life insurance), company paid holidays, paid vacation and sick time, 401(k) plans, tuition reimbursement, company store discounts, and more!